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Romel Giffrard is a seasoned professional in customer success and management, currently serving as a Senior Customer Success Executive at Siteimprove since July 2022. Prior to this role, Romel worked as a Customer Success Manager at Optimizely from July 2021 to July 2022 and as a Client Success Manager at Gartner from February 2017 to July 2021. Earlier experience includes serving as the Assistant Director of Athletic Facilities and Operations at Florida Gulf Coast University, as well as roles at BSN SPORTS, Enterprise, and Florida Gulf Coast University in various operational and sales capacities. Currently pursuing a Master of Business Administration at Auburn University Harbert College of Business, Romel holds a Bachelor's Degree in Business Management from Florida Gulf Coast University Lutgert College of Business, earned in 2012.