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JD Yaklich has a diverse range of work experience, with their most recent position being a Customer Success Manager at 6sense since May 2022. Prior to that, they served as a Customer Success Manager at Bigtincan from July 2021 to May 2022. Before entering the customer success field, JD worked at 2U for several years, starting as a Placement Specialist from August 2017 to September 2018. JD then progressed to the role of Manager, Customer Success (Placement Services) from October 2018 to April 2019, and eventually became a Senior Manager, Customer Success (Placement Services) from May 2019 to July 2021. JD also gained experience in the telecommunications industry, having worked as a Client Solutions Executive | Corporate Business Solutions at AT&T from January 2016 to August 2017, and as a BSLDP Account Executive from August 2015 to December 2015. Additionally, they have held positions at the Young Americans Center for Financial Education, serving as a Programs Assistant from May 2015 to July 2015, and as a Communications Intern from June 2014 to August 2014. JD's early career involved leadership roles at the University of Colorado Boulder Office of Admissions, where they were the President of the Student Ambassador Program from May 2014 to May 2015, and the Vice President of the Student Ambassador Program from May 2013 to May 2014. Overall, JD Yaklich has gained extensive experience in customer success, telecommunications, and education, showcasing their adaptability and strong interpersonal skills.

JD Yaklich completed their Bachelor of Science (B.S.) degree in Business Administration with an emphasis in Marketing at the University of Colorado Boulder from 2011 to 2015. In addition, JD Yaklich obtained several certifications including Conflict Resolution Foundations, Communicating about Culturally Sensitive Issues, Confronting Bias: Thriving Across Our Differences, and Unconscious Bias, all from LinkedIn. The certifications were obtained in December 2020 and May 2021.