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Jose Vazquez has extensive experience in operations and customer service management, demonstrating expertise in transforming and optimizing digital administrative processes across various roles. As Operations Manager at 619 Roofing since January 2020, significant contributions include the development and implementation of company-wide systems, such as JobNimbus CRM, along with training over 15 users. Prior to this, as Customer Service Manager at Antis Roofing & Waterproofing from June 2015 to January 2020, Jose was instrumental in implementing Salesforce CRM and enhancing operational workflows. Earlier career experience includes roles at Routh Crabtree Olsen as an Escrow Assistant and at Indymac Bank as Clerk II Team Leader, providing a solid foundation in administrative support and customer service. Jose holds education credentials from Santa Ana College and Santa Ana High School.