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Zouhair El Hajir is an experienced professional in customer support and digital marketing, currently serving as a Team Leader at 5CA since August 2021, where responsibilities include managing customer support representatives and enhancing service delivery. As a Freelance Digital Marketing Consultant since July 2016, Zouhair has developed marketing strategies for various organizations. Previous roles include Directeur Marketing & Communication at BH-Management and Marketing & Communication Manager at iRay Technologies Inc., focusing on comprehensive marketing strategies and market research. Additional experience includes a position as a Digital Marketer at H2O Services. Zouhair holds multiple degrees from Université Mohammed V Souissi, including a Doctorate in management and a Master's degree in strategic marketing, and is currently pursuing an online MBA at Boston University.