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Fernando de Faria, PMP, serves as Program Lead at 540, where responsibilities include overseeing a portfolio of three software products, managing remote scrum teams, and leading a successful UI redesign that significantly reduced help desk inquiries. Prior to this role, Fernando worked as a Digital Product Manager for the United States Postal Service, promoting applications that enabled extensive campaign generation and employee service enrollments. Additionally, experience at IBM as a Strategy Consultant involved process improvements for a significant customer base, enhancing revenue collection efforts. Fernando holds a Bachelor of Arts in Economics from the University of Virginia.