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Ajaya Khatri currently serves as an Information Technology Support Specialist at CLOUDSPHERE IT, where responsibilities include providing IT support through various communication channels, managing support requests via an ITSM ticketing system, and maintaining Active Directory user accounts. Previous experience includes a role as a Front Desk Attendant at Opal Healthcare, managing calls and assisting with resident transitions, and as a Customer Service Team Member at Woolworths Supermarkets, ensuring customer satisfaction through effective problem resolution. Ajaya Khatri is pursuing a Professional Year in Information Technology at QIBA, building on a Bachelor's degree in Networking from the Melbourne Institute of Technology.