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Tom Douglas is an experienced Product Owner currently working at 4Com since November 2014, where responsibilities include managing the Microsoft Dynamics CRM platform and leading migrations between various versions. Key projects involve implementing support processes and training end users. Previously, Tom held the role of Business Analyst at 4Com, focusing on automating business processes and enhancing Agile practices. A freelance web developer from 2007 to 2017, Tom created diverse websites for various clients. Prior positions include Associate Business Analyst at J.P. Morgan, Business Process Analyst, and XML Technical Specialist at Wiley-Blackwell, where significant contributions were made to publishing applications. An internship as a POS Analyst at John Lewis marked the early stage of Tom's career following a BSc in Computing & Business from the University of Southampton.