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Samuel A. is an experienced customer support professional with a strong background in technical support and team management. Currently serving as a Customer Technical Support Engineer at 4Com since April 2022, Samuel A. utilizes emotional intelligence to enhance customer communication and system maintenance. Previously, as a Customer Support Supervisor at ntel, Samuel A. effectively managed frontline operations and team performance, leading to improved customer support ratings. Prior roles include Customer Support Specialist at Phillips Outsourcing and Call Center Customer Service Representative at ConSol Limited, where first-contact resolutions and customer satisfaction were prioritized. An early career internship at Sidmach Technologies Nigeria Limited provided foundational experience in software support. Samuel A. holds a Bachelor's Degree in Mathematics from the Federal University Of Agriculture, Abeokuta.