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Leighton Francis is a skilled technical professional with extensive experience in customer support and IT helpdesk roles. Currently serving as a Customer Support Technical Specialist Tier 2 at 4Com since October 2021, Leighton previously worked as an IT Helpdesk Engineer at Energy Systems Catapult from September 2018 to October 2021. Leighton holds a Bachelor of Science (BSc) degree in Computer Systems Networking and Telecommunications from Birmingham City University, completed between 2015 and 2018, and attained A-Level qualifications in Information Technology, Business Finance, and Business Marketing at Moseley Park Academy from 2013 to 2015. Additionally, Leighton earned 9 GCSEs, including Maths and English, at Moseley Park Academy from 2008 to 2013.