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Amy Luplow is a seasoned professional with extensive experience in integrated content development, CRM analysis, and business process management. Currently serving as a Senior Integrated Content Developer at 3E since January 2022, Amy specializes in SAP EH&S Expert Rules and acts as a Scrum Master. Prior to this role, significant contributions were made at Central Michigan University as a CRM Technical Analyst, where efficiency improvements and customer satisfaction were prioritized. Previous positions include Senior Business Analyst at Delta Dental of Michigan, where lead time reduction and workload management were achieved, and Governance, Risk, and Compliance Senior Business Process Steward at Dow Corning, focusing on safety and compliance through SAP solutions. Amy holds a BBA in Management Information Systems and Management from Northwood University, along with associate degrees in Liberal Arts and General Management from Delta College.