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James Hood is an experienced Site Reliability Engineer currently employed at 365 Retail Markets since November 2022. Prior to this role, James served as a Senior Support Engineer at Precisely | Trust in Data from January 2022 to November 2022 and worked as a Support Engineer at CEDAR CX Technologies between February 2019 and March 2022. James holds a Bachelor of Science in Computer Science from Georgia State University (2015-2018), a Master of Arts in English Language and Literature from the University of Mississippi (2011-2014), and a Bachelor of Arts in English Language and Literature from Mercer University (2006-2010).