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Nikos Mitrou is an experienced professional in the hospitality and customer relations sectors, currently serving as the AVIS Rent a Car brand manager at Papadopoulos S.A. since November 2021. Simultaneously, Nikos operates as a freelance author for Amazon and holds multiple teaching positions, including lecturer for the Hotel Concierge department at IEK Delta 360 and online concierge lecturer at Skillbox.gr. A proud member of Les Clefs d'Or® International since 2007, Nikos has previously excelled as Chief Concierge at Hyatt Regency, where responsibilities included customer relations and team motivation. Nikos has also contributed to various Hyatt locations in consulting and training roles. Additionally, educational credentials include a postgraduate degree in Workforce Development and Training and courses in Hospitality Administration/Management.