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Bob Setiawan has significant work experience in customer operations and contact center management. Bob served as the Head of Customer Operations at PT Hutchison 3 Indonesia, where they defined strategies to exceed customers' expectations. Prior to that, they worked at HSBC, where they held various roles such as VP Contact Center Workforce Management and Performance Management, AVP Contact Center Workforce Management and Planning, and Call Center Project & Infrastructure Manager. Additionally, Bob Setiawan worked at Citibank, N.A. - IndonesiaBank, as the Call Center Bank Card Service Manager, responsible for managing the call center for credit card services and ensuring premium service to customers.

From 1989 to 2004, Bob Setiawan attended Universitas Gunadarma. No information is available on the degree or field of study pursued by Bob during this period.