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Jody Shook is a seasoned IT professional with extensive experience in ServiceNow administration and software release management. Currently serving as a ServiceNow Administrator at 3D Technology Group, LLC since March 2022, Jody previously held multiple roles at naviHealth from April 2018 to March 2022, including Software Release Manager and ServiceNow Application Administrator. At Cardinal Health, from January 2013 to April 2018, Jody worked as a Senior Analyst in Business Analysis and as a Service Center Analyst. Jody possesses exceptional customer service skills, technical troubleshooting expertise for VPN connections, computer hardware, and Microsoft Office products, and is well-versed in ServiceNow functionalities. Jody holds an Associate of Science degree in Network and System Administration from ITT Technical Institute-Columbus and a certificate in Medical Administrative/Executive Assistance from Pima Medical Institute-Denver.