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Rob Butler is an experienced professional in the financial services sector, currently serving as Collections Supervisor at 1st Financial Bank USA since February 2001, where responsibilities include managing a team of 40 agents and successfully resolving escalated customer issues with a 92% success rate. Previously, Rob Butler was a Collections Specialist, achieving a level 4 performance rating and gaining proficiency in the FDR system. Prior to 1st Financial Bank USA, Rob Butler worked as a Corporate Investigator at Gateway, Inc, and Gateway Computers from 1991 to 2001, focusing on the investigation of global fraud, including credit card and counterfeit check issues. Rob Butler is a graduate of Western Iowa Technical Community College and West High School.