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Lauren Gregg possesses extensive experience in customer support, sales engineering, and process improvement across various industries. Currently serving as Manager of Solutions Engineering at 1Password, Lauren oversees communication with business clients, conducts sales demonstrations, and manages client pipelines utilizing Pipedrive. Previous roles include Process Improvement Manager at Trax Group, where Lauren enhanced client relationships and procedural efficiency, as well as Customer Care Manager at FOREVER.com, where management of a cross-functional team and development of support processes were key responsibilities. Lauren's background also encompasses event management, public relations, and administrative roles, with a strong foundation in communication studies from PennWest California and additional training in bartending.