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Alyssa Johnson has extensive experience in customer service and administrative roles, primarily with 1517 Media since September 2011, where responsibilities have evolved from a Subscription Representative to a Customer Experience Specialist. This role involves leading customer retention efforts, optimizing operation procedures, and conducting new hire training. Alyssa also serves as Emergency Night Staff at Partners in Community Support, providing care in a women's group home. Previous positions include an Administrative & Customer Service Representative at Randstad and an Administrative Assistant with the Minneapolis Area Synod - ELCA. Alyssa holds a Bachelor's degree in Vocal Performance from Gustavus Adolphus College.