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Shauna O'Connor APA is a Digital Business Analyst at 123.ie, having progressed through roles as Senior Change Control Coordinator and Customer Service Representative since October 2017. Previously, Shauna worked as a Hairdresser at Styleclub Hairdressing from October 2012 to October 2017, demonstrating expertise as a qualified hairstylist. Currently pursuing a Certificate in Leadership and Team Management at University College Cork (2023-2024), Shauna also holds an Accredited Product Adviser designation from The Insurance Institute in Insurance.