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Gary Jacobs is an experienced technical support professional currently serving as the Director of Technical Support at 11:11 SYSTEMS since April 2022. Prior to this role, Gary managed the Service Desk at iland Cloud from December 2018 to April 2022, where responsibilities included overseeing incident management, enforcing ITIL processes, and leading a collaborative support team. Gary's career began at Pectel as an IT Manager, followed by roles at Dealogic where Gary advanced from System Engineer to Client Technical Support Manager for the EMEA region, focusing on delivering exceptional customer service and handling complex technical incidents. Gary holds A-Level qualifications in Mathematics and Computer Science from Seevic College.