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Dean Loggins Zipper is a seasoned professional with extensive experience in reporting, analytics, and operations management within the service industry. Currently serving as Sr. Manager of Reporting & Analytics at 1-800-Flowers.com since July 2014, Dean focuses on aligning agent and site level data for service centers. Previously, Dean held multiple roles at 1-800-Flowers.com, including Enterprise Service Center Operations Manager and Senior Technical Help Desk Manager, where significant improvements were made in processes and cost savings. Dean's earlier experience includes roles at ACS, a Xerox Company, and Spherion Workforce Architects, where skills in corporate travel management and auditing contributed to notable efficiency gains and client satisfaction.