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Ricardo Fu is a seasoned executive with extensive experience in insurance and operational leadership, currently serving as Chief Operating Officer for Business Transformation & IT and Chief Claims Officer for Mexico at Zurich Insurance since October 2018. Previously, Ricardo held key roles at AIG Seguros Mexico, including Chief Operating Officer and Claims & Customer Operations Head. With a strong focus on driving strategic initiatives, enhancing customer satisfaction, and optimizing operational processes, Ricardo has consistently led high-value programs, managed complex cross-functional environments, and demonstrated a commitment to excellence in claims management. An alumnus of IPADE Business School, Ricardo holds multiple degrees, including a Master's in Business Management Finance Oriented and a Bachelor's in Industrial and Systems Engineering.