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Eda Surmeli Cayhan is a Salesforce Developer at Zurich Insurance since October 2023, specializing in troubleshooting Apex-related issues and optimizing Salesforce performance for large datasets. Prior experience includes a role as a Salesforce Administrator volunteer at The Brain Tumour Charity, and as a Salesforce Administrator/Developer at Triforcia, where Eda designed over 20 flows and customized more than 50 roles and permissions, enhancing sales team efficiency by 30%. Earlier experience as a Sales Executive at MFD Korea Co. Ltd involved leading sales cycles and presenting strategic plans to management, while time as a Sales Consultant at K&M Group focused on exceptional customer service and document translation. Eda holds a Bachelor's degree in Business Administration from Seoul National University and a Master's degree in Child Education and Welfare from Sookmyung Women's University, alongside ongoing education through Salesforce's Trailhead platform.