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Sanjeev Kumar has experience in CRM and customer experience roles, specializing in acquisition, retention, active and churn management, and outbound calling. Prior to Zupee, Sanjeev worked as an Operations Executive at BNY Mellon, focusing on US CDO, reconciliation, cashflow management, breaks investigation, and onshore calling. Sanjeev holds an MBA in Finance from Sathyabama University and a BE in Information science from Visvesvaraya Technological University.