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Marco Antonio González Alducin is an IT Support Specialist at ZUO Modern Contemporary, INC since January 2022, with prior experience as an IT Systems Analyst at MEDICA STORE from May 2017 to October 2021, where analysis of KPIs and preparation of user manuals were key responsibilities. Before this, Marco worked as an IT Systems Consultant at sakbenetworks, providing technical support and assistance in systems, networks, data, and cybersecurity. Marco holds a degree in Computer Technology from Universidad del Valle de México, alongside degrees in Electrical, Electronic, and Communications Engineering from ESIME Culhuacan and a Technical degree in Informatics from CECYT13. Additional certifications were obtained from DEV.F, Instituto Politécnico Nacional, and Tec Gurus.