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Nitika Ambardar has extensive experience in customer support and account management, currently serving as a Renewal Specialist at Zscaler since November 2021. Prior to this role, Nitika worked at WizIQ as a Customer Success Manager from November 2015 to October 2021, where responsibilities included analyzing customer usage and ensuring satisfaction with the product. Nitika has also held positions at Vodafone as a Senior Executive in Quality, at Quark Publishing as a Level II Technical Support Engineer, at IBM Global Business Services as a Lead Quality Analyst, and began a career as a Lecturer at RIEIT.