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Yerzhan Yesrkep is a seasoned professional with extensive experience in network development, quality control, and customer support across various industries. As the Head of Network Development at Fargo Parcel Service FV LLC, Yerzhan leads initiatives to expand and optimize a network of over 2,000 Pick-Up Points. In the role of Quality Control Manager at Zood, a BNPL e-commerce platform, Yerzhan monitors internal processes and team productivity. Previous positions include Head of Customer Support at OrientSwiss SA, where a comprehensive customer support strategy was developed, as well as roles in online sales management and project coordination. Yerzhan holds multiple bachelor's degrees in language studies from various institutions in China.