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Damon Edmond is a strategic leader in customer support with over 25 years of experience in the technology and software industry. Currently serving as the Director of Software Support at ZOLL Data Systems since March 2019, Damon has been instrumental in shaping the department's vision and objectives to enhance customer service. Prior to this role, Damon held various managerial positions at Oracle from June 2003 to March 2019, including Senior Manager of Database Support and Consulting Practice Manager for Cloud ERP, where a strong emphasis was placed on coaching, problem-solving, and fostering a positive team culture. Damon's earlier career included a role as Sr Technical Training Analyst at JD Edwards, specializing in instructional design and technical training for ERP software. Damon holds a Bachelor’s degree in Business Administration from the University of Phoenix and is a Certified Support Manager.