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Gourav Sharma currently serves as a Lead Technical Support Engineer at Zoho since July 2022, focusing on customer needs through tailored product solutions, client onboarding, product training, and ongoing support. Previously, Gourav held the position of Technical Support Engineer at Zoho from September 2017 to April 2022, assisting clients with finance requirements across the GCC region. Gourav's career began at Sutherland as a Technical Specialist, handling Mcafee Antivirus support, where promotions were achieved within six months for outstanding performance. Gourav holds a Bachelor of Technology in Electrical and Electronics Engineering from SRM IST Chennai, obtained in 2016.