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Zeeshan Bengali is a seasoned professional with extensive experience in quality assurance and customer support roles across various organizations. Currently serving as Team Lead in both Enterprise Support and PDO Quality & Metrics at Zocdoc since December 2021, Zeeshan has previously held significant positions such as Team Lead for Quality Assurance at Firstsource, where leadership involved managing a team of 15 analysts, overseeing transactional audits, and collaborating cross-departmentally to enhance business intelligence. Prior roles include Senior Analyst at ezeego1, Quality Assurance Analyst at Ocwen Financial Solutions, and technical support and customer service positions at Stream Global Services and Hutchison 3 Global Services. Zeeshan holds a Bachelor of Commerce degree and a diploma in Film Studies, reflecting a diverse educational background.