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Claudenia P. has extensive experience in billing and collections, currently serving as the Billing Operations Manager at Zocdoc since April 2019. In this role, Claudenia leads a team of Billing and Accounts Receivable Associates, overseeing workflows and optimizing the Order to Cash Operations, including Billing, Collections, and Cash Application. Previous positions at Zocdoc include Billing Operations Lead and Billing Operations Associate, where Claudenia focused on process improvement and cross-team collaboration. Prior experience includes a position as Collections Specialist at LivePerson and various roles in customer care and account management at Granite Telecommunications. Claudenia holds a Bachelor of Arts in Communications from Pace University and also studied at the Institut catholique de Paris.