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Summer Li has extensive experience in customer success and account management, currently serving in the Customer Success role at Zip since January 2022, a leader in SaaS for purchasing processes. Previously, Summer held the position of Director of Customer Success at UMU, where retention and revenue creation for US accounts were achieved at a 100% renewal rate, alongside developing the customer success program. During a seven-year tenure at Atlas, Summer progressed to Senior Customer Success Manager, leading a team managing 690 accounts and ensuring a 92% retention rate for enterprise accounts. Early career roles included account executive and customer success manager, coupled with a foundational experience as a Graduate Teaching Assistant at Oregon State University. Summer holds an MBA in Integrated Business Planning and dual Bachelor's degrees in Marketing and Finance from Oregon State University.