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Nikolas Ignacio is a customer support specialist with extensive experience in the field, currently working at Zip since May 2023. Prior to this role, Nikolas held positions at Snapdocs from July 2019 to May 2023, where responsibilities included both customer support and user operations. Additional experience includes serving as a member support representative at LendingClub from August 2018 to July 2019, and various roles in the hospitality and retail sectors, such as server at Olive Garden and shift lead at Skyline Vape. Nikolas began a professional journey in customer service early on, starting as a store associate at J.Crew in November 2013. Nikolas holds a Bachelor of Arts degree in Cinematography and Film/Video Production from San Francisco State University, completed in 2018.