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Clara B. is an experienced payment operations leader currently serving as the Head of Payment Operations at Zip since January 2023. Previously, Clara held the role of Director of Global Payments & Financial Risk Operations at Upwork, where oversight was provided for a globally distributed team exceeding 40 members and responsibilities included payment customer support and various payment operations. Clara's extensive experience also includes positions at eBay as Senior Manager of Global Payments Operations & Chargebacks and Payments Risk Policy Manager, where chargeback defense policies were designed and optimized. Additionally, Clara worked at Visa in risk management and fraud analysis roles, contributing to project developments and risk assessments. Clara's career began at Moody's Analytics as an Assistant Director, focusing on financial data analysis, and academic qualifications include a Bachelor's degree in Law from Université Paul Cézanne and an MBA along with a Bachelor's in International Relations from Holy Names University.