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Karen Jean-Claude, MBA, has a diverse work experience spanning multiple industries. Karen is currently working as a Senior Business Analyst at Zip Co, a leading Buy Now, Pay Later company. In this role, Karen is responsible for providing fair and seamless payment solutions and implementing strategies to make Zip the first choice in payments.

Prior to their current role, Karen worked at Koch Industries as a Senior Business Analyst from January 2019 to October 2021. Their responsibilities included overseeing the governance of the Invoice to Pay team, implementing new processes through Digital Business Transformation, and conducting user acceptance testing. Karen collaborated with IT and executive leadership to achieve optimal resolutions.

Before Koch Industries, Karen worked at The Coca-Cola Company as a Senior Accountant from June 2015 to January 2019. Their role involved creating and delivering training materials to internal and external clients, ensuring compliance with payment processing guidelines, and implementing new processes to enhance the vendor experience.

At the beginning of their career, Karen worked at Citizens Bank. Karen held two roles during their tenure there. From November 2011 to June 2015, they served as a Staff Accountant, reconciling and analyzing balance sheet accounts, maintaining compliance with accounting standards, and building strong relationships with stakeholders. Prior to that, as an Operations Analyst from March 2006 to October 2011, Karen facilitated work-out resolutions, organized cross-functional meetings to resolve financial issues, administered loans/leases, analyzed industry trends, and collaborated with the Small Business Administration.

Overall, Karen Jean-Claude has valuable experience in business analysis, financial controls, process implementations, training, and relationship management.

Karen Jean-Claude earned a Bachelor of Applied Science degree in Accounting from Johnson & Wales University, where they studied from 2005 to 2009. In 2017, they enrolled at Keller Graduate School of Management of DeVry University, where they completed a Master of Business Administration (MBA) degree with a focus on Accounting in 2018.