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Jag Seth is an accomplished professional with extensive experience in customer experience and operations strategy within the financial services and e-commerce sectors. Currently serving as VP of Customer Experience at Zip Co since April 2024, Jag has previously held notable positions such as Senior Director of CX Engagement at Stash and Senior Director at Discover Financial Services, where responsibilities included leading money movement strategy and enhancing fraud detection capabilities. Earlier roles at Sears Holdings Corporation involved managing e-commerce analytics and driving insights to improve customer engagement and profitability. Jag holds an MBA from the Gies College of Business at the University of Illinois Urbana-Champaign and a BE in Computer Engineering from the University of Mumbai, complemented by a PMP certification from the Project Management Institute.