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Melissa West is an experienced Business Systems Manager at ZIN Technologies, Inc. since September 2002, with expertise in SharePoint administration, architecture, and development. In addition, Melissa has been the Owner of JDF Technology Solutions since October 2012, specializing in web-based applications, responsive web design, software installations, configurations, troubleshooting, hosting, and search engine optimization. Melissa has a strong background in designing SharePoint architecture and custom workflows and forms, utilizing various tools including InfoPath and Nintex. Educational credentials include studies at Cuyahoga Community College from 2003 to 2008 and extensive training in SharePoint Solutions from 2006 to 2012.