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Amy Hilliard is an experienced professional in sales operations and program management, currently serving as Sales Operations Manager at Zia Consulting, Inc., since April 2021. Previously, Amy held various roles at IBM from November 2006 to February 2021, including Contracts Manager for Watson Financial Services Solution, where responsibilities included producing and refreshing statements of work and addressing technical issues within the sales process. Other positions at IBM included Strategic Programs Leader, Pre-Sales Analyst, and ECM & i2 Offerings Program Manager, contributing to the creation of client contracts and service delivery strategies. Amy's early career at FileNet Corporation involved similar responsibilities as a Pre-Sales Analyst, along with administrative duties and event coordination. Academic qualifications include a Bachelor of Science in Hotel/Restaurant Management from Niagara University and an Associate degree in Paralegal from Parks College.