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Kumar Harsh is a Senior Business Analyst at ZestMoney, where responsibilities include implementing automations and triggers that achieved a 20% reduction in cost per interaction. Previously, as a Business Analyst at ZestMoney, Kumar facilitated communication between Product, Data Engineering, and Customer Experience teams to enhance process efficiency. Prior experience includes serving as a Service Marketing Manager at Maruti Suzuki India Limited, where oversight of service marketing campaigns was provided to ensure success through effective stakeholder engagement. Kumar holds an MBA in Marketing and Analytics from the Indian Institute of Management Bodh Gaya and a Bachelor of Engineering in Computer Engineering from Sinhgad College of Engineering.