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Dennis Pascua is a skilled Quality Analyst currently at Zero Variance since March 2022, recognized for leading quality monitoring initiatives and ensuring regulatory compliance. In addition to roles at Upwork as a freelancer specializing in quality analysis and remote support, Dennis previously excelled as a Customer Service Representative at PartnerHero and STARTEK, demonstrating strong problem-solving and communication skills. An experienced educator, Dennis taught English as a Second Language at Smart Kids Academy and worked as an IT Technician at KM2 Solutions, providing technical assistance in a large user environment. Dennis holds a degree in Mechatronics Engineering from Universidad Tecnológica Centroamericana and has a solid foundation in Humanities from Future Path Bilingual School.