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Marie Laurenza is an accomplished Principal Product Manager at Zendesk, bringing extensive experience in enterprise client management and project leadership. With a background at The Advisory Board Company, Marie advanced through various roles, culminating in the Director of the Project Management Office, overseeing over a thousand SaaS implementations, and generating significant annual revenue. Marie's expertise includes configuring CRM technology, leading cross-functional teams, and implementing key project management strategies to drive performance improvements. Marie holds a BA in Political Science from Swarthmore College.