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Monica Moncrief Rogers is a seasoned Senior Staff Product Manager at ZenBusiness, with prior experience as a Staff Program Manager. At DXC Technology, Monica played a pivotal role as a Product and Program Manager for the Watson Digital Insurance Platform BPS implementations, leading significant initiatives that resulted in a $30M business case and transformative technology solutions for contact centers. Achievements include substantial reductions in call handle time, attrition, and training costs, along with operational savings for implementing advanced applications. Monica’s earlier tenure at CSC included comprehensive lifecycle management of solutions for Prudential BPO transitions, project management, and technical leadership. Monica holds a Master of Science in Software Engineering from The University of Texas at Austin and a Bachelor of Business Administration in Computer Information Systems from Texas State University.