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Ishtiak U. has a strong background in IT support and service desk roles, currently serving as a Service Desk Engineer at Zempler Bank since April 2022. Prior experience includes positions as an Onsite IT Support Engineer at Littlefish (UK) Ltd and an Onsite IT Support Technician at QBE Insurance, among others. Ishtiak's career began in market research roles, transitioning into IT support with notable positions such as Senior Service Desk Analyst at Marsh & McLennan Companies and IT Support Analyst at ADR Network. Ishtiak holds a Bachelor's degree in Information Technology from the University of Hertfordshire, obtained between 2014 and 2017.