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Fadi Hakim possesses extensive experience in commercial operations and management within the telecommunications and utility services sectors. Currently serving as the Commercial Operations Senior Manager at Zain KSA since June 2016, Fadi has also held positions such as Sales Footprint and Guidelines Assurance Manager and Retail Footprint and Quality Manager. Prior to this, Fadi managed customer services at BUTEC Utility Services in Lebanon, overseeing contact centers and non-technical losses from January 2013 to May 2016. Fadi's earlier career includes roles as Senior Consultant at Workz Middle East, Senior Manager of Retail Outlets at Nedjma in Algeria, National Sales Manager at Djezzy, and Service Centers Manager at SabaFon in Yemen, contributing valuable expertise across multiple markets in the MENA region.