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Ziad Hanif is an experienced Service Engineer currently working at Zahrawi Group since November 2019. Prior to this role, Ziad served as a Sales and Service Engineer at Muslim Trading Agencies from March 2016 to November 2019, where responsibilities included providing after-sales services for various diagnostic systems, conducting installations, performing preventive maintenance, troubleshooting, and conducting end-user training. Ziad also participated in promotional activities and managed spare part inventory. Earlier experience includes working as a Sales & Service Engineer at S. Ejazuddin & Co. from November 2012 to March 2016, focusing on Sysmex Hematology and Coagulation analyzers. Ziad holds a Master of Business Administration from the Institute of Business Management (2017-2020) and a Bachelor of Science in Biomedical Engineering from Sir Syed University of Engineering & Technology (2008-2012). Education was completed at Happy Home School, obtaining a matriculate degree in Biology.