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Douglas Waltz has extensive experience in customer service and management across various industries. Currently a Customer Service Representative at ZAGG, Inc. since October 2020 and at PNC since November 2012, Douglas has demonstrated strong communication and problem-solving skills. Previous roles include Team Lead at Pitney Bowes, where responsibilities involved managing print job assignments, and Shop Manager at Xerox/Westaff, overseeing job processing and customer interactions. Douglas also served as Assistant Manager for a print shop at Human Services and held a Key Carrier position at Big Lots, showcasing a diverse skill set in management and customer engagement. Douglas holds an AAS in Business Administration from Kalamazoo Valley Community College, earned between 2009 and 2012.