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Gabriely Silvério is a seasoned professional with extensive experience in Customer Experience and social media management. Currently serving as Supervisora de Customer Experience at Z1 since March 2023, Gabriely previously held the same title at Kovi from September 2020 to December 2022, where notable achievements included leading a team of 11 in customer relations, improving efficiency, and contributing to significant enhancements in operational flows. Gabriely's earlier roles encompass positions such as Analista de Customer Experience at Kovi, where the focus was on customer support and training, and at AMARO, where strategies were developed to enhance service quality. Gabriely also has experience in event management and sales coordination from roles at Hotel Villa Rossa and Agência Um. Gabriely holds a degree in Gestão de Turismo from Faculdade de Tecnologia de São Paulo - FATEC-SP.