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Lisa Venter is an experienced professional in the hospitality sector, currently serving as the National Quality Standards & Hospitality Manager at YHA (England & Wales) since June 2008. Venter has a track record of creating and maintaining high-quality standards across the YHA network, influencing both hostel and support teams. Prior roles include Operations Standards & Quality Manager and Operations Manager, where responsibilities encompassed enhancing guest satisfaction, team performance, and financial management. Venter's career began with various positions at YHA, including Manager at YHA Welsh Bicknor and Accommodation Manager at YHA Ilam Hall, showcasing a robust background in operational excellence and staff development. Educational qualifications include multiple certificates and diplomas in leadership, management, project management, and hospitality, underscoring a commitment to personal and professional growth.