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Aline Olsson Saibro is a seasoned professional in customer experience and product management, currently serving as Group Product Manager at Youse Seguros since November 2016. Aline's expertise includes root cause analysis of customer satisfaction surveys, managing Salesforce team demands, and organizing Kanban methodologies. Significant contributions include the restructuring of the Salesforce team and the implementation of the "5 Why" methodology for root cause analysis. Aline has also held roles involving report generation, quality management, and executive presentations at Getnet - Brasil. Academic qualifications encompass a Bachelor's degree in Administration with a focus on Finance from ESPM, an Agile Professional certification from Adaptworks, and a Master of Business Administration in Strategic Business Management from FIAP.