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Rachael Newby has a diverse work experience. In 2021, they began working as an Advanced Customer Care Driver Specialist for YourParkingSpace, where they exceeded customer ticket resolution targets by 40% by creating a custom library of common issues to improve SLA's. Rachael also responded, supported, and mediated between customers and partners to resolve issues, as well as assisted customer enquiries to issues involving app or website technologies. In 2020, they were a Co-Founder for Rainbow Certified, where they founded and created an e-commerce Shopify business based on inclusive positivity apparel and accessories for LGBTQIA+. Rachael built the business from the ground up and generated $40,000 in product sales in the first 12 months. Additionally, they problem solved bugs, issues, and was obsessed with the customer journey and customer advocacy to increase sales on the site. In the same year, they were also a Customer Service Administrator for Sodexo.

Rachael Newby obtained their Bachelor's degree in Business Management from The Manchester Metropolitan University between 2010 and 2013. Rachael has also completed several certifications in 2021, including Content Marketing for Social Media and Business Analytics: Marketing Data from LinkedIn, as well as The Fundamentals of Digital Marketing from Google Digital Garage.