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Calum Smith is an experienced IT professional with a focus on infrastructure and service support. Currently serving as an IT Infrastructure Analyst at Your Healthcare CIC since April 2013, Calum supervises infrastructure maintenance and provides 3rd line support for complex technical issues. Prior to this role, Calum worked as a Senior IT Service Desk Analyst at Kingston Primary Care Trust from May 2008 to October 2013, where responsibilities included handling 1st and 2nd line support calls and managing escalations. Calum also gained experience as a Trainee IT Service Desk Analyst, delivering support to over 1100 staff. Educationally, Calum earned a Bachelor of Science (BSc) degree in Media Technology from Kingston University between 2002 and 2005.